Acceptable Flaws?
I have a new kitchen countertop installation of absolute black granite. The layout has 2 seams (one on either side of the sink, about 12″ away from the edge). The installation was completed, the seams were perfect and I discovered the undermount sink opening was out of square. The installer decided to remove the sink section of the tops, repair off site and reinstall.
I notice a 1/4? chip in the left hand seam obviously occurred during the repair or reinstall. It’s been filled but is located where it is very visible. Is there a way to backfill the seam with granite material to diminish the jagged appearance or am I stuck with this? Is there an industry standard for acceptable installation flaws?
Troy
Hello Troy,
Often repairs such as these are not done very well. Even good fabricators can mess up the glue color once in a while. Simply call the fabricator and ask them to send a good shop worker out to your home make the patch look better with more custom coloring of the epoxy. It does not sound acceptable as is. More importantly a good shop person can make the patch look very good with more attention to detail. Ask them to try again.
Best wishes,
Tom Cordova
October 3rd, 2006 at 3:33 pm
We purchased a granite countertop, call Uba Tuba, and had the retailer install the countertop. After installation and our inspection, we found what I call cracks, 3 of the cracks are where the sink was cut out, and 2 of the cracks where in the back splash. The back splash is 4″ high and approx. 8′ long. The installer is telling us that those are not cracks, but “fissures”, that naturally occur in nature. We don’t know if they are being completely honest with us. We have not checked with any other dealers, as yet. Could you help explain what these “cracks are”.